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For Instant download Product
We would like to clarify our refund policy to ensure transparency and a smooth shopping experience. When you make a purchase from our digital store, it’s important to understand that digital goods are distinct from physical products. Here’s how our refund policy works:
- No Refunds after Download or Use: Once a digital file has been downloaded or used, we cannot issue a refund. This policy is in accordance with the regulations governing the sale of digital goods. Digital products can be easily duplicated or distributed, making it impractical to offer refunds after they’ve been accessed.
- Alternative Options: We understand that sometimes you might change your mind or find another product more suitable for your needs. In such cases, please note that there are often alternative options available. For example, if you’ve purchased a paid app like “GoodNotes 6,” there are free alternatives such as “Notability,” “Collanotes,” “ZoomNotes,” and many more. We encourage you to explore these alternatives if they better meet your requirements.
- Acceptance of Terms: By making a purchase of our digital products, you acknowledge and accept the terms and conditions outlined in our refund policy. This acceptance includes waiving your right to request a refund after the download or use of the product.
- Our Commitment to Your Satisfaction: Your satisfaction is of paramount importance to us. Our digital products are crafted with care, and we stand by their quality. We are dedicated to supporting both our products and our customers. If you encounter any issues or if the product doesn’t meet your expectations for any reason, please reach out to us.
- Contact Us for Assistance: We’re here to help you. If you encounter any problems, have questions, or need assistance, please do not hesitate to contact us. You can reach us by emailing Digisimplicity.com@gmail.com. Our team is committed to addressing your inquiries and resolving any issues promptly.
Thank you for choosing our digital products. We aim to provide you with a positive and satisfying experience. If you have any further questions or concerns, please don’t hesitate to get in touch.
Sincerely,
Digisimplicity
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For Physical Product
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@joy-lights.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@joy-lights.com and send your item back to us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are sending an item over $75 back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item